IT SUPPORT TECHNICIAN

Responsibilities Include: 

• Helpdesk administration and escalation
• Provide day-to-day support and maintenance of company’s LAN, WAN, WI-FI, and firewall infrastructure
• Diagnose and resolve hardware and software issues
• Complete routine maintenance on company hardware
• Work with Active Directory/ M365 Admin
• Contribute to ongoing IT projects
• Incident Management

Essential Criteria:

• 3rd level qualification in Computer Science, Information Technology, or a related discipline is desirable
• Full, clean driving licence
• Approximately 1 year’s relevant experience in supporting, implementing, or managing IT services (or equivalent)
• Experience troubleshooting a broad range of end-user IT issues

Desirable Criteria:

• Experience working with and supporting a Microsoft 365 tenant environment
• Proven ability to log, prioritise, and resolve IT incidents in line with agreed service levels
• Strong background in delivering end-user support, both remotely and on-site
• Hands-on experience with Active Directory and Microsoft 365 administration, including user account management, access control, and configuration
• Ability to take a structured and analytical approach to problem-solving
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
• Experience supporting Windows 11 environments
• Good understanding of networking fundamentals, including troubleshooting wired and wireless connectivity issues
• A proactive attitude and willingness to take ownership of tasks and tickets is essential

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